Product returns
One of the products doesn’t fit? No worries. Simply return it online in just a few clicks.
We’ll guide you through exchange and return in four easy steps.
- Log in to your account. Not registered? No worries, you can load your order using its order number.
- From the menu, select the products you want to return or exchange.
- Check everything, add any notes and the account number where we’ll send your refund.
- Send us the package using any carrier of your choice, at your own expense.
FREQUENTLY ASKED QUESTIONS
Do you offer free returns or exchanges?
We don’t offer them across the board — and that’s intentional. Free returns often mean piles of unnecessary packages, more CO₂, more packaging and overproduction. Instead, we give you tools to help you get it right the first time: every product includes detailed size charts, and our customer support team will be happy to help. And if it still doesn’t work out, no stress — we’ll sort it out together.
How and where can I return the goods?
You can return unused goods within 30 days (the law gives you 14, we give you more). Just fill out the online return form — once completed, you’ll see all the necessary information. Send the goods back using a carrier of your choice (Czech Post / courier), at your own expense, to: STIGMA DISTRIBUTION, s.r.o., Slovanská alej 24, 326 00 Pilsen, Czech Republic. Unfortunately, we cannot accept cash-on-delivery shipments or parcels sent via Czech Post’s “Parcel to Post Office” service. Please send the goods back unused, unwashed and ideally in the original packaging with tags — it saves us work and helps the planet. Thanks!
What will you refund?
We refund the price of the goods and, if you withdraw from the contract within 30 days of receiving your order, also the shipping cost you actually paid for delivery to you. The only exception: if you paid extra for a more expensive delivery option, such as DHL Express, even though we offered a cheaper option as well, we will refund the shipping cost only up to the amount of the cheaper option. But if the more expensive delivery was the only available option, we will refund it in full. The cost of sending the goods back to us is paid by you, in accordance with Section 1820 of the Czech Civil Code.
How long will it take to get my money back?
Once the goods arrive back to us, we’ll check their condition. If everything is okay, we’ll send the money right away — no later than 14 days after receiving the package.
What cannot be returned or exchanged?
Some things simply aren’t meant to be borrowed… a car, a girlfriend, a snowboard. And underwear. Under Section 1837(g) of the Czech Civil Code, goods in sealed packaging that have been removed from the packaging for hygiene reasons cannot be returned — this means underwear. So please check the size charts carefully before ordering.
What if the goods are defective?
That’s a warranty claim, not a return — and in that case, we cover the shipping both to us and back to you (in accordance with Section 1924 of the Czech Civil Code). You can find the full process on the Warranty Claims page.
