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30-Day Return

Warranty

The warranty on all purchased goods is two years and covers defects in materials and workmanship.

Every Online Shop customer is entitled to return defective products within 24 months after the date of purchase. We will evaluate each return case within 30 days from receiving the item. For warranty evaluation, please send the merchandise as a regular package (not cash on delivery) to the address below together with a Warranty/Return form and a copy of the invoice. Please specify the defect on the returned product. All warranty claims will be accepted only in written form.

Horsefeathers
STIGMA DISTRIBUTION, s. r. o.
Slovanská alej 24
326 00 Pilsen
Czech republic

To save time and avoid confusion, please make sure your item is eligible for a warranty claim. The two-year warranty covers defects in materials and workmanship. It does not cover changes of the material, or colors, which correspond to regular use, defects caused by either incorrect maintenance or incorrect use of the product.

The warranty does not apply to damages caused by:

  • inappropriate use of goods
  • mechanical damage or normal wear
  • damage by fire or other elements
  • improper care

If a defect is found, the product should not be worn anymore and a warranty claim should be made immediately. If you continue to use the product and the defect is extended due to further use, you take the risk that your warranty claim will not be accepted.

 

Warranty/Return form

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